For a period of 30 days after shipment (the "Refund Period"), Buyer may return the Products to Nuforce for a full refund.  To qualify for this refund, the products must be returned in their original packaging with a valid reason or restocking fee might apply.

15% restocking fee will apply to damaged (including blemish on product's surface) products.

Please visit this URL for refund process: http://www.nuforce.com/hp/support/service.html

Service

• For general questions email: iconsupport@nuforce.com
• Technical support:+1-408-518-0626 (For product return or warranty service, do not call this number. Please use the Help Desk)
  • Email or Help Desk is the preferred support method as your support incident can be tracked and responded 24 hours a day.
• Help Desk Use the Help Desk to resolve product specific problem or obtain service.
  • We have a very simple process - register a Help Desk ticket, tell us briefly about the problem in the ticket description, and then go ahead to send the item to us.
  • The Help Desk Ticket ID number is also your RMA number for returning the product to Nuforce. Please refer to a Help Desk Ticket whenever you contact Nuforce (by email or phone) so that we can effectively track and document the problem that you are encountering.
• Warranty Service. Use the Help Desk to create the Ticket ID (RMA) number and send the item to:
  Ticket ID: <ticket ID>
  Nuforce, Inc.
  382 South Abbott Avenue
  Milpitas, CA 95035

Please provide your email, phone number and shipping address. Your sales receipt or Order ID (if you purchased it online) will be used as proof of purchase for warranty coverage.If you have a failure within 60 days from purchase, we usually treat it as DOA case (see description above).

Refund

International Return Policy

International customers should check with their distributor/dealer about a return policy. You cannot return products to NuForce directly unless you purchased them from our online store. We will assist you in resolving any support problems or sales disputes.

USA Return Policy

If you are not satisfied with your purchase, return the product to us within 30 days for a refund (shipping cost typically not refundable). (See Terms and Conditions of Sales). We appreciate if you would provide a reason for your return. If the refund is due to a defective product, we will also refund the shipping cost.

To return the product:

• Log a Help Desk ticket and send the item to: Ticket ID:<Icon Help Desk Ticket ID>
  Nuforce, Inc
  382 South Abbott Avenue
  Milpitas, CA 95035
  
• Include a copy of your online store sales receipt in the shipping box.

You do not need to wait for any response on the ticket in order to send in the item