For a period of 30 days after shipment (the "Refund Period"), Buyer may return the Products to Nuforce for a full refund.  To qualify for this refund, the Products must be returned in their original packaging and a 15% restocking fee will apply to damaged (including blemish on product's surface) products.

Please visit this URL for refund process: http://www.nuforce.com/hp/support/service.html