DO NOT CONTACT AMAZON OR AMAZON A-Z CLAIM FOR ANY PRODUCT ISSUE.
Please contact us directly
We read our email 24 hours a day for global support. Therefore you'll receive faster response with email than leaving a voice message.
Service and Refund
To receive service or a refund on a Nuforce product, you will ned to register and log a ticket at our Helpdesk. To accomplish this, go to to following link and follow the simple instructions.
http://amazon.nuforce-icon.com/info/Return_Policy
Please use the Help Desk for support requests.
For general support questions, email iconsupport@nuforce.com
For sales related questions, email directsales@nuforce.com
Online community forum (for discussions with other users, this is not the official Nuforce support site)
USA Service Center:
Ticket #
Nuforce, Inc.
382 South Abbott Ave
Milpitas, CA 95035
Write the Help Desk ticket ID outside the shipping box.
Amazon does not provide personal emails. In case we need to contact you or provide a timely response, we recommend that you register on our mailing list.
US order is shipped by FedEx ground or US Post Office mail depending on the shipping choice. International order is shipped by US Post Office Priority (6 to 10 business days) or Express Mail (5 to 6 business days). Customs clearance might cause additional shipping delay for international order. For package weighing 1lb or less, it might be shipped by US First Class or Priority Mail flat rate envelope. We can not offer any other shipping methods at this time. You will be notified of any delay with an option to cancel your order.
International orders will likely be subjected to import tax, duties or other custom fees that we have no knowledge or control. Nuforce will NOT be responsible for any tax and duties. Please check with your customs before placing an order with Nuforce.
Note: Nuforce Amazon Online Store will not ship to non-permanent address. Non-permanent address customers please go to
estore.nuforce.com to order.
We have the rights to cancel any non-permanent address on amazon online store. Please feel free to contact us at directsales@nuforce.com for any questions.
Note: All items over $150 will require signature (in-direct or direct).
The Nuforce Team thank you for your cooperation.
